General Data Protection Regulation

Information pursuant to articles 13 and 14 of the General Data Protection Regulation (GDPR)

Dear reader,

If you have received this link from us, we will process your personal data within the framework of a collection order placed with us. In order to fulfil our obligations under articles 13 and 14 of the DSGVO, you are hereby informed of the processing of your data as follows:

Identity of the responsible person:

infoscore Forderungsmanagement GmbH, Gütersloher Str. 123, 33415 Verl

Contact details of the data protection officer:

Nils Unverhau, Gütersloher Str. 123, 33415 Verl

Purpose of processing and legal basis:

Your data will be processed for the purposes of contract processing, receivables management and legal proceedings.
The processing of your data is necessary in accordance with art. 6 para. 1 b) of the DSGVO for the fulfilment of a contract with our clients. In addition, data processing pursuant to art. 6 para. 1 f) of the DSGVO is necessary to safeguard our legitimate interests or those of a third party. Our legitimate interests lie in the enforcement of the outstanding claim.

Data categories and source of data:

We process the following categories of data: address data, banking details, creditworthiness data, receivables data, communication data, contact data, master data, process data, contract data and, if applicable, payment data.
The data is primarily made available to us by our clients. Other possible sources may include credit agencies, external services, advisors, authorised representatives, service providers, third-party debtors, residents' registration offices, courts, bailiffs, legal representatives, trade authorities, prisons, publicly accessible sources of information and lawyers. 
Pursuant to art. 6 para. 1 f) of the DSGVO, we receive constantly updated creditworthiness information from infoscore Consumer Data GmbH, Rheinstr. 99, 76532 Baden-Baden, Germany, for the purpose of receivables management. 


As part of the collection procedure, we will submit your data to our clients and, if necessary, to the following categories of recipients, insofar as this is necessary: external services, advisors, authorised representatives, service providers, third-party debtors, residents' registration offices, courts, bailiffs, legal representatives, trade authorities, prisons and lawyers.

Data transmission to third countries:

Pursuant to art. 49 para. 1 subparagraph 1 letter e of the DSGVO, we will transfer your data to third countries if and insofar as this is necessary for the assertion, exercise or defence of legal claims - e.g. because the creditor is domiciled in a third country, you are moving to a third country or are using foreign e-mail servers.

Duration of storage:

After payment of the outstanding debt or final termination of the collection procedure for other reasons, your data will be deleted at the end of the statutory retention period of ten years from the end of the year.
Exceptions are, deletion of (at the end of each year):
    -    commercial letters (except cost documents) after 6 years,
    -    communication data and contact data (except information on advisors and attorneys mandated by you) after 3 years,
    -    creditworthiness data obtained from credit agencies 3 years after date recorded,
    -    insolvency-related creditworthiness data 6 years after date recorded.

Rights of the individual concerned:

In accordance with articles 15 to 22 of the DSGVO, if the legal requirements are met, you are entitled to the following rights: right to information, correction, deletion, restriction of processing and data transferability.

Furthermore, pursuant to art. 14 (2) c) in conjunction with art. 21 of the DSGVO, you have a right to object to the processing based on art. 6 (1) f) of the DSGVO.

Pursuant to art. 77 of the DSGVO, you have the right to lodge a complaint with the supervisory authority if you are of the opinion that there has been an infringement of statutory provisions. The address of the supervisory authority responsible for our company is: Die Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen (The State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia), Kavalleriestraße 2-4, 40213 Düsseldorf.

Direct survey

In accordance with art. 13 of the DSGVO, we would like to draw your attention to the fact that you are not obliged to provide us with personal data. The consequence of a refusal, however, would be that the information would be obtained by other means or the procedure would be continued unchanged. This may result in additional costs.